WhatsApp customer service

Nine out of ten small businesses in Colombia do business over WhatsApp. And most of them lose messages at night, reply late and do not know how many conversations ended in a sale.

What we deliver. Assessment of your conversations. Flow design: frequently asked questions, quotes, scheduling, lead qualification and handoff to a human agent. Written knowledge base. Setup on the official platform. Follow-up and reactivation messages. Monthly report of conversations and conversions.

Who it is for. Retailers and service companies with a high volume of messages: clinics, real estate agencies, schools, distributors.

Data. Every conversation begins with the data processing authorization required by law; we prepare it as part of the service. Messaging platform costs are billed separately.